Milo is a small physiotherapy practice. This policy explains what we collect when you use this website or contact us, why we collect it and what you can ask us to do with it.
What we collect
When you send an appointment request we receive your name, email address, the visit type you chose, your preferred date and time of day, and anything you write in the optional notes field. If you subscribe to updates, we receive your email address.
Health information
Please do not include detailed health information in the website form. We will ask what we need when we speak, and any clinical notes made during a visit are kept separately in our secure records system.
How we use it
We use your details to reply to your request, arrange appointments, send reminders and answer your questions. We never sell your information or use it for advertising.
How long we keep it
Requests that do not lead to a visit are deleted after six months. Client records are kept for as long as the law requires for healthcare providers.
Your rights
You can ask for a copy of your information, ask us to correct it, or ask us to delete it where the law allows. Write to hello@miloclinic.com and we will reply within one month.
Contact
Milo Physiotherapy, 14 Harbour Lane, Bristol BS1 4QA. hello@miloclinic.com
